Privacy Policy

Canadian Energy Standard ("we", "us") respects your privacy. This policy explains what personal information we collect, why we collect it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

Information you give us, for example on our consultation form or by phone: your name, phone number, email address, the service address of the home and its postal code, and details about your home and the upgrades you're interested in.
Energy bills and usage details you share for your consultation, such as copies of your electricity and gas bills, so we can review your home's energy signature and time of use.
Details we need to prepare and carry out your package, such as equipment information, measurements and photos of your home.
Basic technical information that our website host records automatically, such as your IP address and browser type.
Website analytics. We use Google Analytics to understand how people find and use this site, for example which pages are visited and for how long. It sets cookies in your browser and collects your device, browser and approximate location data, which Google processes on our behalf. We use it to improve the website, not to build a profile of you, and we don't use it for advertising. You can opt out for every website with Google's browser add-on, or by blocking cookies in your browser settings.

How we use it

To respond to your request and schedule your consultation.
To prepare quotes, carry out work, and provide warranty service and aftercare.
To help you apply for rebate or incentive programs, but only when you ask us to.
To send service reminders or updates, but only if you've agreed to receive them.

Consent

By submitting our form, you agree to let us contact you about your request by phone, text or email. You can withdraw that consent at any time by telling us, or by replying STOP to a text message.

Email and text messages (CASL)

We follow Canada's Anti-Spam Legislation (CASL) for every commercial electronic message we send, including emails and texts.

Express consent. When you tick the consent box on our form, you agree to be contacted about your request. We only send marketing messages, such as offers or newsletters, if you have separately agreed to receive them.
Implied consent. CASL allows us to contact you for a limited time after you make an enquiry (six months) or complete a purchase with us (two years). We use this only for messages related to that enquiry or your equipment.
Who it's from. Every message identifies Canadian Energy Standard and includes our contact information.
Unsubscribing. Every marketing message includes a simple way to unsubscribe, and we act on requests within 10 business days. You can also reply STOP to a text, or email us to be removed.

Who we share it with

We do not sell your personal information. We share it only when we need to, and only for the purpose described:

IONOS — our website and email host. Your enquiry is stored on their servers in the course of hosting this site.
The contractor assigned to your job — your name, address and job details, so they can carry out the work. Nothing more.
Google Analytics — website usage only, and only if you accept analytics cookies. See our cookie policy.
Equipment manufacturers — to register your warranty.
Rebate and incentive program administrators — when you ask us to apply on your behalf.
Anthropic — for job applicants only, as described under “If you apply for a job” below.
When the law requires it.

How long we keep it

We keep your information only as long as we need it, then delete it securely.

Enquiries that don't become work: up to 24 months from your last contact with us.
Customers: for the life of the equipment warranty, and up to 7 years after the work for tax and legal record-keeping.
Job applicants who aren't hired: up to 12 months, then recordings, resumes and answers are deleted.
Newsletter subscribers: until you unsubscribe.
Website analytics: on Google's retention schedule, and only if you accepted analytics.

You can ask us to delete your information sooner. See “Your rights” below.

If you apply for a job

Our online assessment collects your name and email, your written answers, your resume, and — where a question asks you to answer out loud — an audio recording of your voice. Recording only happens on questions that say so, and only after you agree.

We use AI to help review assessments. Your written answers are sent to Anthropic, an AI provider in the United States, which returns a second opinion: suggested scoring adjustments, observations tied to your own words, and interview questions. It is a second opinion only — a person reviews every assessment, and no hiring decision is made automatically. Your audio recordings and your resume are not sent to the AI provider.

Because this provider is outside Canada, your answers are processed outside Canada and may be subject to the laws of that country.

If you would rather your answers were not reviewed this way, tell us before you start and we will assess you without it. You can ask us to delete your assessment at any time.

Your rights

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where the law allows. To make a request, contact us using the details below.

Contact us

Canadian Energy Standard
70 Bongard Ave, Ottawa, ON K2E 7Z9
Email: info@canadianenergystandard.ca
Phone: 613-222-6531

If you aren't satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.